Refund Policy

The short version

If a charge was our mistake (or our payment provider's), you get a full refund. If you tried the service and changed your mind, we don't refund — but you can cancel at any time and stop all future charges. This policy matches our Terms of Service; where wording differs, the Terms apply.

We refund in full — within 14 days

The following are our fault. Email support@labkitpro.com within 14 days of the charge and, once verified, we refund 100%, to the original payment method:

Situation	What it means
Duplicate charge	You were billed more than once for the same subscription plan — the extra charge is refunded
Billed after canceling	You had already canceled, but a charge still went through
Technical error	A charge you did not personally confirm (for example, caused by a system malfunction)

When writing, please include: the email you paid with, the order number (from your payment confirmation email), and a short description of the problem. We usually process within 2–3 business days; refunds return via the original payment method within 5–10 business days depending on your bank.

We don't refund

• Changed your mind — you've started using the current billing period. You can cancel anytime to stop future charges, but the current period is not refunded pro-rata or otherwise.
• Forgot to cancel auto-renewal — you can cancel any time before renewal; a renewal charge you didn't cancel in advance is not refunded.
• Account banned for violations — no refund if the account was banned for breaching the Terms (for example sharing a Pro account, abusing the free tier, or fraud). We reserve the right to refuse refunds, revoke discounts, and ban accounts with repeated purchase–refund patterns or suspected fraud.

When a refund is processed, the corresponding Pro access ends immediately — it is not kept until the end of the billing period.

In genuine hardship cases you may write to us and explain; we may, at our sole discretion, offer a refund or account credit — this is goodwill, not an obligation. If consumer law in your country (for example in the EU or UK) grants you a statutory right of withdrawal, we honor it as required by law.

How to cancel

You can cancel at any time. Canceling means no further charges — it does not refund the current period. Either:

• Reply to your payment confirmation email and ask us to cancel, or
• Email support@labkitpro.com.

After canceling, you keep Pro until the end of the current billing period.

Yearly plans — canceling mid-term

• You keep Pro until the end of the year you already paid for.
• Unused months are not refunded pro-rata.
• Your plan simply won't auto-renew next year.

Chargebacks and disputes

If something went wrong, please email us first before opening a dispute with your bank or card issuer. Most issues are solved with a single email. Disputes opened without contacting us may cost you more time, and may lead to account suspension under the Terms.